Payment & Shipping Process

DELIVERY METHOD: SHIP TO MY ADDRESS

• PAYMENT METHODS
  Payment for orders should be made within 7 days, failing which, we will not hold your order and it will be canceled.
  *Please note that any discounts or vouchers applied in the order will also be canceled.
  For more information on available payment methods, click here.
   
• SHIPPING ORDERS
  Orders are shipped out the following working day after payment confirmation (iPay88, kipleBiz, eGHL, Credit Card, Debit Card, e-Wallets or with receipt of Bank Transfers). A shipping confirmation email will be sent to you once your order has been shipped out successfully.
  
  
• SHIPPING RATES
  Shipping rates are calculated based on the total weight of your cart at checkout. Rates may vary between different countries.
  
  Free Shipping is available for local Malaysian orders within West Malaysia above RM100 for standard delivery. This will be applied automatically at checkout.
  
  For Lalamove Same Day Delivery, shipping fee will depend on total weight of order and address distance. Lalamove Delivery is only available in Kuala Lumpur and Selangor at the moment. Please contact us via our social channels if you wish to book a Lalamove Delivery.
   
  
  For international orders, shipping fee will be shown at Checkout page.
  
  The final shipping charge will be reflected based on weight at the Checkout page.
  
  There are no shipping charges or pick-up fees for 'Self-Collect' methods.
  
  Standard delivery is chosen by default. Please change to Lalamove at checkout page if you need your deliveries expedited.
  
  
  
  *Free Shipping available for local Malaysian orders within West Malaysia above RM100 under Standard Delivery
  **Lalamove Express Delivery shipping fee depends on total weight of order and distance
  
   
• TRACK YOUR ORDER
  A shipping confirmation email will be sent to you with the courier service used and the tracking number. Copy the tracking number and paste it into the courier company's website below (Please note that it may take up to 24 hours for the courier company to reflect your tracking details in their system):
  - CityLink
  - NinjaVan
  - J&T
  - DHL
  - Pgeon
  - PosLaju
  - Aramex
  - Qxpress
  - SF Express
  - Lalamove
   
• DELIVERY PERIOD
  We place the highest importance on making sure your order reaches you as soon as possible. Delivery period starts once you have received your shipping confirmation email. Below are the estimated delivery periods:
  
  Lalamove Delivery Kuala Lumpur / Selangor: 
  Delivery is completed within 1 working day. Lalamove delivery made during weekends will be delivered the following working day.
  - Order by 11am today, receive by today evening (please allow up to 6 working hours for complete delivery booking)
  - Order after 11am today, receive by tomorrow / next working day
  Select DOOR2DOOR for door to door complete delivery. Extra charges applies (suitable for high rise buildings, areas where paid parking is necessary for drop off)
  *Lalamove Delivery is chargeable. Rates calculated depend on total weight, total distance of shipping address and type of service
  
  
  
  Standard Delivery
  West Malaysia: Delivery takes 1-5 working days
  East Malaysia: Delivery takes 1-7 working days
  *current delivery timeframe to West Malaysia may take up to 7 working days due to peak/festive seasons and courier partner parcel overload
  *current delivery timeframe to East Malaysia may take up to 15 working days due to peak/festive seasons and flight reductions
  
  Singapore: Delivery takes 1-7 working days
  
  International: Delivery takes 7-15 working days & is subject to customs clearance (which may take longer)
  
  *Please note that deliveries during Lockdown / Movement Control Order may experience some delays which are beyond our control
  
  
• CUSTOM CHARGES ON INTERNATIONAL ORDERS
  Unfortunately COCOLAB is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by COCOLAB. For more accurate information, we suggest getting in touch with your local customs office so that you are not surprised if there are any unexpected delivery charges at your end.

Please visit our FAQs page for more information.